"Not my job"- common belief
While listening to the book Too Many Bosses, Too Few Leaders I heard the author tell a story about a CEO for whom he worked for. The CEO was working late and almost everyone in the office was gone home for the day.
When the phone rang the CEO left his office and walked over to the phone and took the time to take a detailed message. At the end he assured the person that tomorrow the person who can help will be given the note and asked to follow-up.
Today's question is:
"Are you exceeding your customer's expectations?"
No comments:
Post a Comment