Bad Business
"Bad business is bad for business"- as told to Manny by Chuck Cox
The other day I was in a barber shop when my barber said this. The phrase was simple to remember but yet packed a powerful punch. So what does it mean?
When dealing with customers we can behave in a non-supportive ways and in supportive ways. Bad business simply means you believe that this one time encounter with the customer is the only time you will have to deal with the customer. And if you are behaving badly most certainly it will be the last time.
Why?
I have had two barbers in the last 20 years. I only changed my barber when I moved to Texas. Sometimes I even go back home and by design get a haircut by my old barber Alex. Why? We have a relationship that spans 17 years. Why wouldn't I go back and reconnect?
Same thing with Manny. Manny has been cutting my hair now for 2.5 years. Most likely if I stay in the Houston vicinity in the future, Manny will continue to be my barber.
It is all about establishing and nurturing the relationships.
Today's question is:
"How do you practice good business?"
"Bad business is bad for business"- as told to Manny by Chuck Cox
The other day I was in a barber shop when my barber said this. The phrase was simple to remember but yet packed a powerful punch. So what does it mean?
When dealing with customers we can behave in a non-supportive ways and in supportive ways. Bad business simply means you believe that this one time encounter with the customer is the only time you will have to deal with the customer. And if you are behaving badly most certainly it will be the last time.
Why?
I have had two barbers in the last 20 years. I only changed my barber when I moved to Texas. Sometimes I even go back home and by design get a haircut by my old barber Alex. Why? We have a relationship that spans 17 years. Why wouldn't I go back and reconnect?
Same thing with Manny. Manny has been cutting my hair now for 2.5 years. Most likely if I stay in the Houston vicinity in the future, Manny will continue to be my barber.
It is all about establishing and nurturing the relationships.
Today's question is:
"How do you practice good business?"
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